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Prehop Cleaners
       
[Customer Satisfaction Survey]
   
* NAME
 
   
* PHONE  
   
* ZIP  
   
* E-mail  
   

* Required Information

       
[Customer Service]
 
Courteous, Knowledgeable, Professional
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Follow-up, Response time
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Comments
 
[Quality Standards]
 
Pressing
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Stain removal/Collars
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Repairs (i.e. buttons)
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Packaging, Presentation
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Comments
 
                 
[Drivers]
 
Courteous and Professional
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Informative, answers questions knowledgeably.
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Comments
 
                 
[Billing]
 
Timeliness, Accuracy
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Statement Form
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Comments
 
                 
[Future Promotions]
 
Rate our past Promotions
 
1 - Poor 2 - Below Average 3 - Average 4 - Above Average 5 - Excellent Not Applicable  
 
Comments
 
       
What types of monthly promotions would you like to see in the future?
 
Comments
 
Would you like a return response on any concerns you may have?
Yes