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Frequently Asked Question

Q: Do you do your own dry cleaning?
A: Yes, we operate our own modern facility thus ensuring our customers receive a consistent quality service.

Q: How do I submit an address or location change?
A: For an address change simply fill out the address change box located on the remittance portion of the statement. For a location change remove the ID card from the cardholder and write the changes on the card and insert it back into the holder. Our personnel will insert an updated card.

Q: How do I communicate special instructions? (i.e. button replacement, repair, stain, or specific garment instructions)
A: Go to the Special Instructions Form on our website, fill out the form, and submit it with your order.

Q: How do I find out about promotions and coupons?
A: Click onto our website. Our specials change monthly.

Q: Do you clean suede and leather?
A: Yes. Please allow a one-week turn around time for the cleaning of your leather garments.

Q: Is there a delivery charge or a minimum amount required for service?
A: No, we deliver free of charge and there is no minimumamount required.

Q: How am I billed and what are my payment options?
A: All customers are billed directly to their home. Checks or credit cards are acceptable forms of payment.

Q: If I need a price for an article not listed on the price list, what should I do?
A: Call our customer support personnel at (630) 620-0880 or e-mail us at support@prehopcleaners.com

Q: What if I need to change my cleaning instructions?
A: Remove the ID card from the cardholder and write the changes on the card and insert it back into the holder. Our personnel will insert an updated card.

Q: How can I get a copy of a statement or copies of my orders reflected on my statement?
A: Call our customer support personnel at (630) 620-0880 or e-mail us at support@prehopcleaners.com

Q: What if I have a question on my bill?
A: Call our customer support personnel at (630) 620-0880 or e-mail us at support@prehopcleaners.com

Q: What if I want a stain treated on one of my garments?
A: Though we inspect all garments, some stains may be difficult to locate unless directed to do so. Go to the Special Instructions Form on our website, fill out the form, and submit it with your order.

Q: Can I request cleaning procedures other than the care label states?
A: Yes, we must adhere to the cleaning instructions attached to the garment but we can make exceptions if a request is made.

Q: What do I do if I'm not satisfied with my order after I receive it?
A: Call our customer support personnel at (630) 620-0880 or e-mail us at support@prehopcleaners.com. If you are not 100% satisfied, we will re-clean your garment at no additional charge.

Q: Is my credit information secure?
A: Yes, your credit card information is stored on "hard copy" only and is not accessible via the Internet.

Q: If I have comments or suggestions how can I express them?
A: You can fill out the "Customer Satisfaction Survey" or call our customer support personnel at (630) 620-0880 or e-mail us at support@prehopcleaners.com